By telephone

(435) 659 - 6177

Please feel free to call between 8 am and 10 pm (Mountain time). If there is no response, please leave a message and your call will be returned as soon as possible.

By email

HESandiford@cs.com

Please feel free to email at any time.  You will receive a reply to your email the same day or first thing the next day.

By fax

B and H Properties:    (435) 649 - 3569

Please note this is a private fax line.  Your information will not be accessible to anyone other than
B and H Properties.

By mail

B and H Properties
PO Box 683096
Park City
Utah 84068
USA

Frequently asked questions

1.  How do I find out availability?
Please contact us for availability. Since we have all our own inventory of accommodation, we can let you know right away if we have studios available for your dates of travel. 

2.  How do I make a reservation?
Making a reservation is easy.

            1.  Call or email with your dates, and ask us to hold a studio for you.

            2.  Complete a reservation form (available on this site).  Make sure you sign the form, and then either fax it to (435) 649 - 3569, mail, or send an electronic copy.

            3.  Once we have your details and have taken the deposit payment, we will send you full confirmation by email, and provide you all the details for checking in.

3.  How do I pay the deposit?
The deposit is payable on reservation.  You can make payment through Visa, Mastercard, Amex or Discover.  We also take checks payable to B and H   Properties.

4. How do I know my payment is secure?
B and H Properties is a registered business in the State of Utah.  We are a merchant with Wells Fargo Bank and make all credit card transactions through their online merchant accounting. We comply with the Payment Card Industry Data Security Standard (PCI DSS), and check our business practice with Trustwave’s Risk Profiler.

5.  How do I make the final payment?
Final payment is due on arrival, once you have checked into your studio.  We will take payment from the same credit card that you provided at the time of reservation.  Alternatively, you can make final payment by check or cash if you prefer.

6.  Will I get a confirmation for my reservation?
Yes.  Once you have completed the reservation form, and made payment of the deposit, we will send you full confirmation by email. The confirmation will give you the full address, details of your studio and details on how to check in and collect your keys.  We generally send a reminder email several days prior to your trip.

7.  How do I change a reservation?
To change a reservation please call or email.  Subject to availability we will change the dates of your reservation. Your deposit will be applied to the new reservation.

8.  How do I cancel a reservation?
To cancel a reservation, please call or email.  We apologize that we are unable to refund any deposits due at the time of reservation.  We will, however, endeavor to find an alternate reservation.  Your deposit may then be refunded at the discretion of B and H Properties.  Please see the cancellation policy for further details.

9.  Do you have discount ski passes?
Yes.  We have discount ski passes at this time for The Canyons Resort.  Please check out the discount ski passes available and current pricing.  The 3 day pass is the best deal!  We offer the passes as a service to our guests, so we are unable to offer refunds for passes bought – unless we can sell them on to other guests.

10.  What’s the best way to get to and from Park City?
Please see our transportation and directions information for the best service and most reasonable options.

11.  How do I check in?
Check in is easy.  We will send you full instructions in the confirmation email.  You will collect your keys at the reception desk and then let yourself into the studio.  If you need extra assistance checking in, please call Helen on (435) 659 - 6177.  We are only 10 minutes from the studios and can be there within a short time.

12.  How do I check out?
Simply leave your keys in the studio when you leave.  We request that you check out promptly so that we can give the studios proper care and attention ready for the next guests. 

13.  Can I get a late check out (or an early check in)?
Where possible, we endeavor to provide early check in and / or late check out options.  Provided this does not interfere with other guest arrivals we can offer this service whenever possible. 

14.  Do you provide daily room service?
No, we don’t.  One of the reasons we can extend such reasonable rates to you is that we don’t have the overhead of a daily cleaning service.  If you would like this service, please let us know.  Service can be arranged for an additional $15 a day fee.  For extended stays (6 days or more) we will happily provide clean towels on the 4th morning.  This is a complimentary service.